Parameters - Help Desk - Product Type
Menu Selection: Document - Parameters - Help Desk - Product Type
Purpose
This document allows the user to customize the product types available on the Schedule - Help Desk document.
Prerequisites
There are no prerequisites to setting up product types.
Context
The Schedule - Help Desk document, allows the user to enter in a task into the database. The Priority field which appears on this document defines the product type for which the help desk document exists for.
About This Screen
| Field | Enterable? | Instructions |
| Product Type | Yes | Type in the new product type key. |
| Product Name | Yes | Type in a description of the product type. |
From Here
Make sure that other help desk parameters are established (Parameters - Help Desk - Help Type, Parameters - Help Desk - Priority), and then you will be able to use the Schedule - Help Desk document.