Parameters - Help Desk - Priority
Menu Selection: Document - Parameters - Help Desk - Priority
Purpose
This document allows the user to customize the priorities available on the Schedule - Help Desk document.
Prerequisites
There are no prerequisites to setting up priorities.
Context
The Schedule - Help Desk document, allows the user to enter in a task into the database. The Priority field which appears on this document defines the urgency of the help desk document.
About This Screen
| Field | Enterable? | Instructions |
| Priority | Yes | Type in the new priority key. |
| Description | Yes | Type in a description of the priority. |
From Here
Make sure that other help desk parameters are established (Parameters - Help Desk - Help Type, Parameters - Help Desk - Product Type), and then you will be able to use the Schedule - Help Desk document.