Parameters - Help Desk - Help Type
Menu Selection: Document - Parameters - Help Desk - Help Type
Purpose
This document allows the user to customize the help types available on the Schedule - Help Desk document.
Prerequisites
There are no prerequisites to setting up help types.
Context
The Schedule - Help Desk document, allows the user to enter in a task into the database. The Help Type field which appears on this document defines the nature of the help desk document.
About This Screen
| Field | Enterable? | Instructions |
| Help Type | Yes | Type in the new help type key. |
| Help Description | Yes | Type in a description of the help type. |
From Here
Make sure that other help desk parameters are established (Parameters - Help Desk - Priority, Parameters - Help Desk - Product Type), and then you will be able to use the Schedule - Help Desk document.